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Passenger welfare at times of major disruption

UK airports should be better placed to minimise the impact of disruption on passengers thanks to good practice guidance published by the UK Civil Aviation Authority (CAA) early in November.

This guidance sets out key principles and recommended practices to help airports work effectively in partnership with airlines, ground handlers and the many other organisations working within airports so they are better prepared for large disruption and can manage it effectively when it does occur. With the aviation industry now gearing up for the winter season, the guidance is a timely reminder of the practical steps airports can take to make sure they are prepared for bad weather and protect their passengers.

Guidelines can be found here.